Overview:

PK Industrial Solution is seeking a motivated and detail-oriented Inside Sales Representative to join our team. This position is ideal for someone with prior experience in the valve, pipe, and fittings industry who thrives in a fast-paced environment and enjoys building customer relationships while ensuring accuracy in quotes and orders. You’ll play a key role in supporting our customers and the outside sales team with technical and commercial solutions.

Key Responsibilities:

· Serve as the internal point of contact for customers, managing inquiries related to valves, pipe, fittings, and other industrial products

· Prepare and follow up on quotes, proposals, and technical submittals

· Enter and manage customer orders, ensuring proper pricing, availability, terms, and lead times

· Work closely with vendors to source materials, confirm delivery timelines, and negotiate terms when needed

· Support outside sales representatives by generating quotes, tracking leads, and providing background research

· Build and maintain strong relationships with customers through consistent communication and service

· Coordinate with purchasing and logistics teams to ensure smooth order fulfillment

· Maintain accurate CRM records, order status updates, and communication logs

· Assist in resolving order discrepancies, returns, or quality concerns professionally and promptly

· Participate in product and sales training to improve technical knowledge

Required Qualifications:

· 3+ years of inside sales experience, preferably in an industrial, distribution, or manufacturing environment

· Strong communication and customer service skills

· Proven experience managing quotes, purchase orders, and customer interactions